Terms & Conditions

The holiday package membership provided by our company remains valid for one year from the date of purchase. During this period, customers may plan their travel by notifying us via email or our customer care team at least 21 days in advance. While making a request, customers are required to share three preferred destination options so we can ensure the best possible arrangements and experience.

Please note that our company does not handle bookings for transportation, including bus, train, or flight tickets. Travelers are solely responsible for their health, personal belongings, and travel arrangements. Once a booking has been confirmed upon customer approval, it cannot be cancelled or modified. In case of cancellation by the customer, no future booking will be permitted under the same package. 

1. Scope of Services and Company Policy

1.1.  The services are exclusively provided by NextRoute Services.
1.2. Scope of Booking: The Company’s packages primarily include accommodation, guides, and activity-related services as specified in the trip itinerary.
1.3. Exclusions (Client Responsibility): The Company does not handle or book transportation for the Client, including bus, train, or flight tickets, or any inter-city travel to the trip starting point. The Client is solely responsible for arranging and managing all necessary travel to and from the designated meeting point of the package.
1.4. Liability for Personal Items: The Company is not responsible for any loss, theft, or damage to personal belongings, equipment, or luggage during the trip.

2. Holiday Vouchers and Membership

2.1. Validity: All holiday package memberships and vouchers are valid for one year (12 months) from the date of purchase.
2.2. Vouchers are Prepaid and Non-Refundable: All holiday vouchers are prepaid and non-refundable. Once purchased, they cannot be cancelled, exchanged, or refunded under any circumstance, including but not limited to non-use or expiry.
2.3. Booking Process: To redeem a voucher, the Client must notify the Company via email or customer care at least 21 days in advance of their preferred travel dates.
2.4. Destination Options: When making a booking request, the Client is required to share three preferred destination options to allow the Company to ensure the best possible arrangements.
2.5. Data Deletion: Upon expiry of the holiday voucher (after 12 months), all related records and documentation will be permanently deleted. No claims, requests for reactivation, documentation, or support will be entertained beyond the validity period.

3. Payment, Confirmation, and Cancellation

3.1. Booking Confirmation: A booking is considered confirmed only after the voucher is redeemed and the Company provides a confirmation email with the final itinerary details.
3.2. Cancellation by Client (Voucher Redemption): Once a booking has been confirmed upon Client approval of the dates and destination, it cannot be cancelled or modified. In case of a Client-initiated cancellation or failure to join the trip after confirmation, the voucher for that specific trip will be voided, and no future booking will be permitted under the same package/voucher.
3.3. Accommodation Details: In triple sharing arrangements, the third guest will be accommodated on an extra mattress provided in a standard double-bedded room. 

4. Assumption of Risk and Liability Waiver

4.1. Nature of Adventure Travel: The Client acknowledges that travel packages offered by the Company, including hiking, trekking, rafting, and peak climbing, are by their nature adventurous and carry inherent risks and dangers beyond the control of the Company. These risks include, but are not limited to, accident or illness in remote places, forces of nature, natural disasters, political instability, terrorism, and poor or impassable roads.
4.2. Assumption of Risk: By purchasing a package, the Client confirms that they are aware of the risks and hazards of adventure travel and assume all risks associated with the participation in the trip.
4.3. Health and Fitness: The Client certifies that they are physically fit and medically able to participate in the chosen activity. Clients with pre-existing medical conditions or disabilities must disclose this information to the Company at the time of booking. The Company reserves the right to request a medical clearance certificate.
4.4. Limitation of Liability: To the maximum extent permitted by law, the Company, its owners, agents, and employees shall not be liable for any damage, loss, injury, expense, or death which the Client or any other person may suffer or incur arising from the trip, including but not limited to those caused by the negligence of the Company or its staff.